At Muscle Up our goal is customer satisfaction. If your product arrives damaged or defective, we will exchange it. There is a 3 month warranty on most of our products. We will replace any product that shows premature wear and tear.
For sanitary reasons, exercise mats, foam rollers, stability balls cannot be returned unless they are in their original packaging. To return or exchange a product, please call our customer service department to make arrangements. 1 800 496 2468 or locally at 514 457 4111. You can also email firstname.lastname@example.org about any questions you might have on returns and exchanges.
All products that are in stock are shipped within 1-2 business days and received between 3-5 business days via Canpar. We can also ship via Canada Post if requested or using your own courier of choice via your account information. Shipping costs are based on weight, size, and destination. Next day shipping is possible by calling our customer service department for arrangements. (Extra fees may apply.)
Please note that all Sale items are Final Sale.
For hygienic reasons, we unfortunately cannot allow for product refunds once the product has been shipped to you. While we hope you understand this policy, you can also be assured and trust that the product you receive has never been used by someone else.
Thank you for your business!